Current News around Corona & New Booking Conditions

Dear guests and partners,
 
we want you to be able to book your next cruise without worries and have again adjusted and extended our cancellation conditions due to the rapidly changing developments. The updated conditions replace the cancellation conditions we communicated on 17.03.2020.
They are valid for cruises of Princess Cruises booked until 30.09.2021 with departure until 31.12.2021 (excluded from this are any additional services such as flights, hotel accommodation etc. - here the regular conditions apply):

- Cancellation until 61 days before departure:

We charge a handling fee of
100 EUR

per person

This will be suspended if, instead of a refund, you wish to use your deposit as a voucher for a new cruise.
*Important information regarding the voucher:
 
- The voucher is not transferable.
- The voucher can be used on any Princess Cruises cruise with departure date until 31.12.2022.
- If the voucher cannot be redeemed by the expiration date, a refund of the difference to the processing fee is possible on request.
- Cancellation 60 days or less before departure: the normal cancellation conditions according to the terms and conditions apply.

Please take our business hours into account in order to comply with the above deadlines.
 
Thank you for your continued support!
Your Princess Cruises  Team

 

Munich,  10 March 2021

Dear guests,

While Princess Cruises continues to work with government and port authorities to finalize its plans for return to cruising, the company is extending its pause of cruise vacations sailing the Caribbean, California Coast, Mexican Riviera and Mediterranean through 30.06.2021. 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. 
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich,  4 March 2021

Dear guests,

As Princess Cruises continues to review and assess its operations following the recent UK Government announcement on the roadmap to ease lockdown and related international travel restrictions, the cruise line is extending the pause of its UK-based cruise vacations, sailing roundtrip from Southampton, through 25.09.2021 on Sky Princess, Regal Princess and Island Princess.

For UK guests only, Princess Cruises will launch a series of new short cruises departing in late- summer on Regal Princess and Sky Princess from Southampton that will go on sale later this month. 

Jan Swartz (President Princess Cruises):
"We share in our guests’ disappointment over these cancelled voyages, and we appreciate the continued understanding and cooperation from our loyal guests and travel advisors.
As we prepare our ships for a return to service, we remain in close contact with the UK Government to monitor the latest travel guidance for international guests.”

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. 
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich, 25 february 2021

Dear guests,
 
As Princess Cruises continues to review and assess its operations as a result of the Canadian Transport Ministry’s Interim Order that extends the closure of Canadian ports and waters to passenger vessels, Princess has found it necessary to cancel the following voyages for 2021:
 
·        Alaska seven-day ‘Voyage of the Glaciers’ cruises, sailing between Vancouver and Whittier (Anchorage)
·        Pacific Coastal sailings that start or end in Vancouver
·        Canadian Adventure sailing roundtrip from Southampton, U.K.
 
Princess is engaged with various United States and Canadian government officials to try to preserve a portion of the Alaska and Canada & New England 2021 cruise seasons.
In addition, Princess Cruises has recently updated its separate cancellation conditions.
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich, 02 february 2021

Dear guests,
 
The world is still suffering from the corona pandemic. Australia just announced that also for 2021 foreign tourists will most likely not be allowed to entry the country. Due to this situation we, the Inter-Connect GmbH, have decided to suspend all booking options for this destination until the end of December 2021. We appologize for the inconvenience. However, already existing bookings will remain valid. Should there be any changes regarding the political course of the Australian government, we will be happy to re-open the destination for sale.
 
Thank you for your understanding and stay well!
 
Your Princess Cruises Team

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Munich, 02 february 2021

Dear guests,
 
Due to multiple Italian government-imposed lock downs to mitigate the spread of COVID-19 and the temporary shutdown of the Fincantieri shipyard in 2020, Discovery Princess is expected to enter service in spring 2022.  
As a result of this delay from the shipyard, please note the following deployment changes. This will include ship changes and voyage cancellations. 

Due to this delay by the shipyard, the following deployment changes will occur and include ship changes and voyage cancellations:

- Regal Princess replaces Discovery Princess in the Caribbean:
Guests booked on departures from/to Fort Lauderdale to the Caribbean will be rebooked on Regal Princess with the same departure dates and itinerary.

For affected sailings, the booking (and associated additional services such as shore excursions, etc.) will be automatically transferred from Discovery Princess to Regal Princess.
 
- Cancelled Discovery Princess sailings:
 As a result of these changes, Discovery Princess sailings between 03 Nov 2021 and 01 May 2022 have been cancelled.

All affected guests or their travel agencies have already been contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich, 21 january 2021

Dear guests,
 
Princess Cruises yesterday evening announced the sale of Pacific Princess.
The sale of the cruise ship is in line with parent company Carnival Corporation’s plan to accelerate the removal of less efficient ships from its fleet.
 
Pacific Princess first joined the cruise line’s fleet in 2002, and originally entered service in 1999 as R3 for Renaissance Cruises.
The boutique-style ship offered an intimate cruising environment, with a total of just 670 passengers, but incorporated many of the dining and entertainment options available on the cruise line’s larger vessels.
Beloved by many loyal Princess guests, Pacific Princess sailed more than 1.6 million nautical miles, 11 world cruises and offered distinctive itineraries to sought-after destinations all over the world.
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich, 7 january 2021

Dear guests,

As Princess Cruises continues to prepare and develop its plans to meet the “Framework for Conditional Sailing Order” issued by the U.S. Centres for Disease Control and Prevention (CDC), in addition to the uncertainty around travel restrictions, the company is extending its pause of guest cruise holidays on ships sailing through to 14.05.2021. 
This includes sailings in the Caribbean, the California Coast, along with early season Alaska and Europe cruises.

"We appreciate the patience from our loyal guests and travel agents as we work to meet the health and safety requirements for our return to service," said Jan Swartz, president of Princess Cruises. "We continue to prepare our ships for our return to service and we are eager to see our guests back onboard to create summertime memories." 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. 

Thank you for your continued support!
Your Princess Cruises Team

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Munich, 20 november 2020

Dear guests,
 
In response to the U.S. Centers for Disease Control and Prevention (CDC) “Framework for Conditional Sailing Order” pertaining to resumption of U.S. cruise operations, Princess Cruises is extending its pause in global operations.
This decision was made, to allow time for the estimated preparation needed for completing required activities prior to sailing and taking into consideration the temporary seven-day cap on itineraries that call at a U.S. port.
 
The cruise operations impacted include the following:
·        All cruises sailing through 31.03.2021
·        All cruises longer than seven days sailing in and out of United States ports through 01.11.2021
 
Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through 25.06.2021.
Please find attached a list of all cancelled cruises.
 
“We are focused on preparing our ships to meet the CDC health and safety requirements for our eventual return to service,” said Jan Swartz, president of Princess Cruises.
“We also appreciate the continued support we have received from our guests, partners and travel advisors, reinforcing for all of us why we do what we do.”
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.
 
Thank you for your continued support!
Your Princess Cruises Team

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Munich, 3 november 2020

Dear guests,
As the cruise industry continues to carefully evaluate the Framework for Resuming Cruise Ship Operations Order issued by the U.S. Centers for Disease Control (CDC), the Cruise Lines International Association (CLIA) has announced an extension of the voluntary pause in U.S. operations through December 31, 2020. Consequently, all voyages for December 2020 will be cancelled.   

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. 
 

Thank you for your continued support!
Your Princess Cruises Team

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Munich, 29.10.2020

Dear guests,

Due to the uncertainty about when travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing from Australia and New Zealand through 31.05.2021.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.

Thank you for your continued support!
Your Princess Cruises Team

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Munich, 29.10.2020

Dear guests,

After announcing in 2018 that Golden Princess will be transferred to P&O Cruises Australia, Princess Cruises has now confirmed that Star Princess will also leave the fleet to join our sister brand.
The two vessels will debut as Pacific Adventure (Golden Princess) and Pacific Encounter (Star Princess) anticipated to sail in 2021.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries.

Thank you for your continued support!
Your Princess Cruises Team

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Munich, 24.09.2020

Dear guests,

Today Princess Cruises has announced the sale of two of its ships, Sun Princess and Sea Princess.

The sale of these vessels is in line with parent company Carnival Corporation’s plan to accelerate the removal of less efficient ships from its fleet.

Princess Cruises president Jan Swartz:
“Sun Princess and Sea Princess contributed to significant growth in Australian cruising. 
Both ships defined the premium cruise experience with Australians and New Zealanders spending close to 14 million nights aboard these ships. 
While it is never easy to say goodbye to any ship in our fleet, this will allow us to deploy newer ships enhancing our offerings for Australia cruisers and focus on bringing into service exciting newbuilds like the upcoming delivery of Enchanted Princess.”

Due to the imminent departure of these two ships from the fleet, Princess Cruises will cancel published itineraries which include: 
•     Sun Princess: all sailings from 28.12.2020 through 14.08.2021 
•     Sea Princess: all sailings from 23.12.2020 through 09.11.2021

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. 

Thank you for your continued support!
Your Princess Cruises Team

 

ⓘ In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises has announced the following changes:

 

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Munich, 31.08.2020

Dear guests,

Due to the continued progression of COVID-19 and related decisions of various governments, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations in Australia through December 12, 2020 which includes cruises throughout Australia and New Zealand.

Due to restrictions and limitations with border and port access determined by government and health authorities and the continued uncertainty of airline travel, Princess Cruises is cancelling its early 2021 World Cruises and Circle South America cruises on two ships: 
•    Island Princess 2021 World Cruise sailing from North America, including associated segments and remaining voyages sailing immediately prior 
•    Pacific Princess 2021 Circle South America sailing from Australia, including associated positioning cruises

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty
Your Princess Cruises Team
 

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Munich, 02.06.2020

Dear guests,

Due to the announcement made by Canadadian Transport Minister to continue the restriction of any ships carrying 100 or more passengers from entering Canadian waters until October 31, 2020, we have extended our voyage pause and cancelled the following voyages. 

Ship	Cruise	Departure Date	Duration	Itinerary	From	To
Coral	6030	23. Sep 20	4	Pacific Coastal	YVR	LAX
Emerald	E031	28. Sep 20	5	Pacific Coastal	YVR	LAX
Grand	A032	22. Sep 20	15	Hawaiian Islands	YVR	YVR
Grand	A033	07. Okt 20	10	Classic California Coast	YVR	YVR
Grand	A034	17. Okt 20	7	Pacific Wine Country	YVR	LAX
Grand	A034A	17. Okt 20	53	Pacific Crossing & Asia	YVR	SIN
Grand	A034B	17. Okt 20	37	Hawaii, Guam & East Asia Pacific Crossing	YVR	SHA
Royal	1041	26. Sep 20	7	Pacific Wine Country	YVR	LAX
Ruby	R032	26. Sep 20	7	Northern California Coast	SEA	SEA
Ruby	R033	03. Okt 20	16	Hawaiian Islands	SEA	SEA
Ruby	R034	19. Okt 20	1	Pacific Coastal	SEA	YVR
Ruby	R035	20. Okt 20	4	Pacific Coastal	YVR	SFO
Star	9026	20. Sep 20	7	Pacific Northwest Coast	SFO	SFO
Star	9027	27. Sep 20	7	Classic California Coast	SFO	SFO
Star	9028	04. Okt 20	7	Pacific Northwest Coast	SFO	SFO
Star	9029	11. Okt 20	4	Pacific Coastal	SFO	YVR
Star	9030	15. Okt 20	7	Pacific Wine Country	YVR	LAX

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty

Your Princess Cruises Team

 

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Munich, 22.05.2020

Dear Guests,

In response to the Australian Government´s approach to managing the resumption of cruising in Australian region, Princess Cruises has extended the temporary pause of our operations in Australia to mid-September 2020. Australia and New Zealand have so far excelled in flattening the COVID-19 curve and governments in both countries have outlined a multi-phased approach to reopening society including how we travel and vacation. Princess Cruises will continue to support the government’s efforts to protect the community’s health and wellbeing. The following voyages will be cancelled:

Ship	Cruise	Sail Date	Days	Itinerary Description	From	To
Sea Princess	C015	13-Sep-20	8	Coral Coast	JFM	JFM
Sea Princess	C016	21-Sep-20	14	Treasures of Southeast Asia	JFM	SIN
Majestic Princess	8053	29-Aug-20	18	Asia & Australia	HKG	SYD
Majestic Princess	8053A	29-Aug-20	16	Asia & Australia	HKG	BNE
Majestic Princess	8053B	14-Sep-20	2	Australia Getaway	BNE	SYD
Majestic Princess	8054	16-Sep-20	12	Fiji	SYD	SYD
Sun Princess	S015N	05-Sep-20	35	Hawaii, Tahiti & South Pacific	SYD	SYD
Sun Princess	S015H	05-Sep-20	13	South Pacific Crossing	SYD	HNL
Sun Princess	S015I	18-Sep-20	22	Hawaii, Tahiti & South Pacific Crossing	HNL	SYD
Sun Princess	S015E	09-Sep-20	31	Hawaii, Tahiti & South Pacific	AKL	SYD
Sapphire Princess	H025N	02-Sep-20	5	Southern Australia Getaway	ADL	JFM
Sapphire Princess	H026C	07-Sep-20	29	Round Australia	JFM	JFM
Sapphire Princess	H026D	07-Sep-20	14	Southern Australia Explorer	JFM	BNE
Sapphire Princess	H026E	07-Sep-20	12	Southern Australia Explorer	JFM	SYD
Sapphire Princess	H026N	07-Sep-20	5	Southern Australia Getaway	JFM	ADL
Sapphire Princess	H027C	12-Sep-20	29	Round Australia	ADL	ADL
Sapphire Princess	H027D	12-Sep-20	24	Round Australia	ADL	JFM
Sapphire Princess	H027N	12-Sep-20	7	Southern Australia & Tasmania	ADL	SYD

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team
 

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Munich, 07.05.2020

Dear Guests,

Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting travel, it is with a heavy heart that Princess is extending our pause of global ship operations.   We have therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season including the following cruises and associated cruisetours:

• All remaining Alaska cruises on Emerald Princess and Ruby Princess
• All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
• Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
• Summer to Fall 2020 cruises departing from Japan on Diamond Princess
• Australia-based cruises on Sapphire Princess and Sea Princess through August
• July cruises sailing from Taiwan on Majestic Princess
• Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

Note this announcement does not include any additional cancellations for Coral Princess, Grand Princess, Royal Princess, Star Princess or Sun Princess.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

Thank you for your continued support and loyalty
Your Princess Cruises Sales Team

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Munich, 15.04.2020

• Cancellation of all cruises and cruisetours departing 11.05.2020 through and including 30.06.2020
• Cancellation of all Alaska cruise sand cruisetours with Coral, Grand, Pacific and Royal Princess departing in 2020. Due to the shortened summer season, the five wilderness lodges, trains and buses operated by Princess in Alaska will not operate this summer.
• Cancellation of all Alaska cruises from San Francisco with Star Princess as well as all Alaska cruises from Los Angeles with Golden Princess departing in 2020. 
• We remain optimistic that Emerald and Ruby Princess will still offer roundtrip cruises from Seattle in the summer. We will of course continue to evaluate the situation in the weeks ahead.
• Cancellation of all European cruises with Enchanted Princess departing June through and including 31.07.2020, due to the significant impact the COVID-19 outbreak has had on Italy and our shipbuilding partners.
• Cancellation of all cruises with Sun Princess departing from June through and including 04.09.2020, due to rescheduling of the 2020 Summer Olympics.
• Cancellation of all cruises with Diamond Princess from 11.05.2020 through and including 04.08.2020.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.
 

Thank you for your continued support and loyalty

Your Princess Cruises Sales Team